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Frequently Asked Questions
You can find most of the answers to some of the most common questions about Travel Link and our booking system here.


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Home : Support and Help : Frequently Asked Questions

How does Travel Link Work?
Will my credit card be debited?
What currency are prices listed in?

What if I want to cancel a booking?
Can I edit a booking after I have submitted the booking enquiry?
Do I have to pay a deposit?
Can I make more than one booking enquiry?
How do I check my bookings later, or on another computer?

I forgot my password, how can I get it back?
Why do some businesses not list tariffs on their web page?
How can I get in touch with Travel Link personally?
Is this site safe and secure?
What is Travel Link's privacy policy?
Are my credit card details safe?


How does Travel Link work?
Travel Link provides a safe and easy way to make secure online bookings at many great tourism operators and attractions, and accommodation places in Fiordland. To find out how our booking system works click here.

Will my credit card be debited?
In most (if not all) cases your credit card will not be debited. However, some operators will debit your credit card for either the full amount or a small deposit. In this case, we will let you know before you confirm your booking that your credit card will be debited.
In all other situations, Travel Link requires your credit card details to confirm a booking, however, we will not debit the card. Instead, you pay the full amount upon arrival at the business you are making a booking at.

What currency are prices listed in?
All prices on Travel Link's web site are listed in local currency which is New Zealand dollars. Prices include GST (Goods and Services Tax) unless stated otherwise.

What if I want to cancel a booking?
You can cancel your booking at any time. If the booking has already been confirmed you will need to review the details of the tourism operator's cancellation policy before cancelling to see if a cancellation fee is applicable. Most businesses will not charge a cancellation fee 48 hours outside your arrival at their facility.

Can I edit the booking after I have submitted the booking enquiry?
Normally there is a short delay between submitting a booking enquiry and getting a response. During this time you are free to edit the booking details in any way. After the booking enquiry has been replied to by the tourism operator, it is not possible to edit the booking. You will need to either send us the changes you wish to make via e-mail, or make another booking enquiry.

Do I have to pay a deposit?
Normally, no. Some tourism operators may require a deposit. In this case we will let you know before you confirm the booking with your credit card details. 

Can I make more than one booking enquiry?
Yes! You can make many booking enquiries at different businesses, then choose the most favourable after you have got a response from each business.

How do I check my bookings later, or on another computer?
Easy - just visit our web site at http://www.fiordlandnz.com and log into your account with your e-mail and password.

I forgot my password, where can I retrieve it?
To recover your password, please visit this link and enter your e-mail address. We will e-mail your password to you.

Why do some businesses not list tariffs on their web page?
Tariffs are the responsibilty of the tourism operator. Some businesses choose not to list tariffs for competitive reasons, or because they change frequently. You can easily make a quick booking enquiry to get a personal response from the tourism operator with the tariff they have set for you.

How can I get in touch with Travel Link personally?
For a prompt response please e-mail us or use our feedback form.

Is this site safe and secure?
Very much so. For full details please refer to this page.

What is Travel Link's privacy policy?
For full details please refer to this page.

Are my credit card details safe?
Yes. For full details please refer to this page.

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